Refund Policy
Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address or misspell information on customizable items.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you received using our return label that is provided by our customer service representatives.
(2) Email us at Twilaabove320@gmail.com with your (Name, Order Number, and any information about why you are requesting a refund).
We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it may take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case, in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you initially provide the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
Many of our products are printed on demand, specifically for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately, we can’t offer you a refund or replacement.
International Shipping
We do not ship internationally at this time.
For inquiries and any other concerns, you may contact us through the following channels:
Email:Twilaabove320@gmail.com
Call ✆ 480-525-7336 Mon-Fri 10 am-6 pm Arizona Time